The Garden Merchant: Delivery Information
We try to keep our delivery information as simple and accurate as possible even though we supply a wide range of products from packets of seeds up to large log cabins.
The information given on this page should hopefully answer any of your questions, however, if you are still unsure of anything, please don’t hesitate to call us on 01939 251315 or email email@example.com.
Delivery prices for items on this website are shown on the item information page for the product where possible. The price shown will usually relate to the delivery cost for a single item. Where there are multiple quantities of the same product on one order or multiple products, the delivery charge may vary and will be displayed clearly on the Shopping Basket page once the items have been added to the basket.
There may be additional charges for delivery to more remote areas, such as Scotland, Cornwall and some areas of Wales. Also where multiple items (which all qualify individually for UK Wide Delivery) are added to one order, this may restrict the delivery area. Please contact us if you are at all unsure prior to placing your order.
All prices on this website relate to UK delivery. We do not offer International Delivery.
Many larger and / or heavier items, including orders for multiple bags of compost and animal feed, are delivered by lorry using pallet trucks or lorry mounted cranes (HiAb). We will contact you prior to dispatch of your purchase to make delivery arrangements with you.
Please contact us prior to ordering if there are any restrictions regarding delivery of bulky items. Palletised deliveries require a hard, flat surface for delivery - i.e. Not gravel.
If you are in central london, or indeed any city / town centre location, and are ordering bulky, heavy goods, please contact us prior to placing your order to ensure that we will be able to deliver the goods.
If you are purchasing larger items such as sheds, summerhouses and log cabins, the following points will generally apply:
- Delivery will be to the nearest point that is adjacent to the roadway and clear from obstruction.
- The address should be on a made up (Tarmac) road.
- There should be room for a vehicle that is roughly the size of a bin lorry (or sometimes larger) to be unloaded.
- There should be room for this size of lorry to park within 6 metres of your property
- Please inform us if cars regularly park on both sides of the road around the delivery address causing an obstruction
If you are unsure about any of the above points, please let us know, when placing your order.
We try to be accurate with the expected delivery times that are shown on our product pages, however, these are estimated and products may arrive sooner or occasionally later than expected. Please let us know if delivery time is of the essence when ordering, so that we can make suitable arrangements.
At peak times, such as May / June, delivery times may be longer than that shown on the product information page. If you wish to confirm a delivery time prior to ordering, please do not hesitate to contact us.
We can offer expedited or timed deliveries at extra cost on most items.
If at any time, we find that your order will be delayed beyond the estimated delivery time, we will of course let you know and give you the chance to cancel your order, receiving a full refund of any funds paid to us.
We cannot accept liability for any loss resulting from late delivery or non-delivery of goods, however, we obtain tracking details and full insurance for all items in transit.